Own sector performance and escalations, ensuring service levels and KPI improvement through coaching and process changes.
Partner cross-functionally with Revenue, Network, Finance, and R&D to shape SOPs, support revenue motions, and scope customer-specific solutions.
Coach and develop team leaders, manage training platform, and drive continuous improvement initiatives aligned with company OKRs.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to deliver critical packages like organs and machine parts. The company has raised over $140M, employs 300+ people, and fosters a culture of innovation, transparency, and teamwork.
Manage daily office operations, customer service workflows, scheduling, dispatch coordination, and compliance activities.
Oversee project timelines, job costing, and operational performance metrics to identify risks and improvements.
Coordinate subcontractor activities, maintain records in field service platforms, and support hiring and onboarding processes.
The company is a service-based business that partners with Jobgether for recruitment. It is a growing organization with a focus on operational efficiency and a remote work culture.
Own the full lifecycle of payments operations including onboarding, underwriting, monitoring, disputes, and support.
Build and deploy AI-native decisioning systems and automation to scale operations.
Manage portfolio-level risk and partner with cross-functional teams to drive performance.
Boulevard provides a client experience platform for appointment-based self-care businesses. They are a growing company that values diversity, experimentation, and delivering magical moments.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding.
Design and build the full vetting and selection process for identifying installer partners from scratch.
Develop and monitor KPIs for installer performance including customer satisfaction, first-time completion rate, and callback rate.
Jetson is building the first fully vertically integrated home electrification company, making clean energy simple, transparent, and affordable. They value excellence, curiosity, and continuous improvement, relying heavily on technology and automation to scale their impact.
Manage daily operations and agents across multiple markets, floating to where you're needed most.
Conduct 1:1s, provide constructive feedback, and lead team meetings to ensure alignment.
Handle complex customer requests and monitor tasks, emails, and phone time for accountability.
Ski Butlers is the global leader in ski and snowboard rental delivery, serving over 40 resorts in North America and Europe. Founded in 2004, the company has cultivated a culture of collaboration, teamwork, and fun, with a focus on exceptional service and community.
Oversee daily operations of the Patient Care Coordination team through direct management of the PCC Lead, ensuring clear priorities and accountability.
Drive regional KPIs for the PCC function and implement corrective action when targets are missed.
Continuously evaluate workflows to identify bottlenecks and roll out process improvements in partnership with clinical and product teams.
Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality care nationwide.
Support operations leadership in day-to-day operations and project management.
Review and improve internal processes, communicate SOPs, and oversee carrier network performance.
Drive analytics and insights across operations, leveraging data to inform decision making.
Nutrafol is a pioneer in hair wellness, creating clinically tested products for hair growth using a patented blend of ingredients. They are a growing company that values individuality, innovation, and continuous improvement, with over 7,500 physicians recommending their products.
Develop and implement strategic initiatives to standardize contract compliance across the Municipal Water Business.
Lead the Contract Transformation team and oversee mobilization, remobilization, and demobilization projects.
Establish and manage the Project Management Office to ensure contract compliance and quality deliverables.
Veolia is the top-ranked environmental company in the United States, offering water, waste, and energy management services to commercial and municipal clients. Headquartered in Boston, it employs over 10,000 people across more than 350 locations in North America.
Develop and implement operational processes across the organization to improve efficiency and scalability.
Partner cross-functionally with Sales, Finance, HR, and Executive teams to drive accountability and collaboration.
Monitor performance metrics and implement automation initiatives to support growth.
Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They provide services including vCISO, SOC 2, ISO 27001, HIPAA, and AI-powered security assessments.